Refund policy

Considered Purchasing

At Zuefolk Home, each piece is handmade to order, created specifically for you. This approach allows us to honour craftsmanship, reduce waste and deliver homewares of enduring quality. For this reason, we kindly ask customers to choose carefully before placing an order. Our replacement process involves having a new piece made for you. If you are unsure about colour, scale or suitability before ordering, we warmly encourage you to contact us. We are always happy to guide you.

Return Instructions

Change of Mind Returns
We hope you love your latest purchase, but we understand that sometimes a new piece might not look right in your home, so we're happy to offer a store credit, exchange or refund for eligible items.

Change of mind returns do not include furniture, ottomans and footstools due to their delicate finish and shipping cost, so please choose carefully when purchasing these products.

To create a change of mind return:

  1. Initiate your return request within 7 days of the date your order is recieved.
  2. Select the items you want to return and whether you'd like to exchange for another item or receive a refund. If you'd prefer a store credit, please contact us directly at admin@zuefolk.com.au.
  3. Once your return is approved, you'll receive a shipping label and instructions via email.
  4. Print out the label and take your item to any Australia Post outlet to send it back to us. Make sure your item is in its original, saleable condition, or we may reject your return.
  5. A $15 AUD return shipping fee will be deducted from your refund. Complimentary standard shipping is provided for approved exchanges, however you will still need to cover the $15 AUD cost of returning your item.
  6. Exchanges and refunds will be processed within 5 days of receipt by our studio. Please note, if your item isn't returned with original packaging and in saleable condition, we may reject your return.

Faulty or Damaged Goods Returns
We carefully inspect each order before it leaves our studio and pride ourselves on the quality of our products. Please inspect your order as soon as you receive it and let us know promptly if there is a fault or damage.

To create a faulty or damaged goods return:

  1. Initiate your return request as soon as possible after receiving your order.
  2. You will need to attach images of your faulty or damaged product so we can assess the return.
  3. We'll offer you a replacement product or refund. Once your item is deemed faulty or damaged, we'll cover the cost of your item being returned to us and also send any replacement product free of charge.
  4. Print out the label and take your item to any Australia Post outlet to send it back to us.
  5. Exchanges and refunds will be processed within 5 days of receipt by our studio.

Return Conditions

Orders Not Eligible for Change of Mind Returns

  1. Items on sale and final sale and cannot be returned or exchanged unless faulty, damaged, or as required by Australian Consumer Law.
  2. Sale items include products purchased during sales events including, but not limited to, Boxing Day, Black Friday, Spend and Save promotions, in-person samples or seconds sales, flash online sales, and any other online sales.
  3. Items that are not in their original, saleable condition, for example worn, washed or used, are not eligible for change of mind return.

We aim to show the colour of our products accurately online, however there can sometimes be slight variances in colour. If your order doesn't match what you were expecting, you can return your full priced item using our change of mind process above. This doesn't apply to sale items, which can't be returned or exchanged unless faulty or damaged.

Nothing in this policy limits or excludes your rights under Australian Consumer Law. If a product is faulty, not as described, or not fit for purpose, you are entitled to a replacement or refund regardless of the above conditions.