Sustainable, one-of-a-kind homewares. nothing plain, ever.
About Our Products
Are Zuefolk products made to order?
Yes. Every Zuefolk piece is handmade to order, designed in Australia and made in the UK. Because nothing is mass produced or held as pre-made stock, please allow a short handcrafting period before your order ships.
Where are Zuefolk products made?
All designs are created in Melbourne, Australia, then handmade in the UK using specialist printing techniques such as dye sublimation. This keeps production in one dedicated facility rather than spread across multiple manufacturers.
What materials do you use?
It depends on the product. Cushions and throws use plush velvet or polar fleece; tableware uses fine bone china; cutting boards and coasters use antibacterial Stonemax; lampshades use standard plain weave or luxury soft touch velvet fabric with a fire rated inner lining. Full material details are listed on each product page.
Is your printing safe and sustainable?
Yes. Every piece is printed using independently certified inks at a single production facility, supporting a socially responsible and sustainable approach to homewares.
Do your products come with a guarantee?
Most do. Guarantees vary by product:
- Coffee mug sets: 1 year guarantee
- Cutting boards and coasters: 2 year guarantee
- Ottomans, pouffes and footstools: 10 year guarantee
- Throws: 10 year guarantee on print and material
Guarantee details are listed on the individual product page.
Sizing and Customisation
What sizes are available?
Sizing varies by collection and is listed in the description of each product page, along with the number of pieces in a set where relevant (for example, coasters are sold as a set of 4, and mug sets as a set of 6).
Can I request a custom size or colour?
Custom colour enhancements are available within reason, so if you have something specific in mind, get in touch and we're happy to see what we can do. Custom sizing may also be possible depending on manufacturer availability, though this can sometimes carry additional shipping charges. Reach out to us directly to discuss what's achievable for your piece.
Shipping and Delivery
How long will my order take to arrive?
As each piece is handmade to order, most items are handcrafted and shipped within 3 to 4 business days of ordering (some items, such as the Double Oven Glove range, may take slightly longer). Delivery typically takes a further 3 to 10 business days once shipped.
Do you offer free shipping?
Most products ship with free standard shipping. Some larger pack sizes (such as 8 packs of dinner plates) may incur a standard shipping cost, which is noted on the relevant product page.
Do you ship internationally?
At the moment, international shipping is available upon request and limited to the UK, since this is where the products are made. If you're outside Australia and the UK, get in touch to check if we can accommodate your order.
Can I track my order?
Yes. Once your order has shipped, tracking information is sent via Shopify's standard shipping notification email.
Care Instructions
How do I care for my bone china?
Hand wash is recommended, or dishwasher safe on a low temperature below 30°C.
How do I care for cushions, throws and other fabric items?
Wash at 30°C, use a low tumble dry heat setting, hang to dry, avoid wringing, and iron on a low heat setting if needed.
How do I care for Stonemax cutting boards and coasters?
Hand wash only. The non-porous Stonemax surface resists bacteria buildup but should still be cleaned after use like any food preparation surface.
How do I clean a lampshade?
Clean gently with a duster or a vacuum cleaner using the appropriate soft fitting. Avoid using water or cleaning products directly on the fabric.
Returns and Refunds
Why should I choose carefully before ordering?
At Zuefolk Home, each piece is handmade to order, created specifically for you. This approach allows us to honour craftsmanship, reduce waste and deliver homewares of enduring quality. For this reason, we kindly ask customers to choose carefully before placing an order — our replacement process involves having a new piece made for you. If you are unsure about colour, scale or suitability before ordering, we warmly encourage you to contact us. We are always happy to guide you.
Can I return an item if I change my mind?
We hope you love your latest purchase, but we understand that sometimes a new piece might not look right in your home, so we're happy to offer a store credit, exchange or refund for eligible items. Change of mind returns do not include furniture, ottomans and footstools, due to their delicate finish and shipping cost, so please choose carefully when purchasing these products.
How do I create a change of mind return?
- Initiate your return request within 7 days of the date your order is received.
- Select the items you want to return and whether you'd like to exchange for another item or receive a refund. If you'd prefer a store credit, please contact us directly at admin@zuefolk.com.au.
- Once your return is approved, you'll receive a shipping label and instructions via email.
- Print out the label and take your item to any Australia Post outlet to send it back to us. Make sure your item is in its original, saleable condition, or we may reject your return.
- A $15 AUD return shipping fee will be deducted from your refund. Complimentary standard shipping is provided for approved exchanges, however you will still need to cover the $15 AUD cost of returning your item.
- Exchanges and refunds will be processed within 5 days of receipt by our studio. Please note, if your item isn't returned with original packaging and in saleable condition, we may reject your return.
What if my item arrives faulty or damaged?
We carefully inspect each order before it leaves our studio and pride ourselves on the quality of our products. Please inspect your order as soon as you receive it and let us know promptly if there is a fault or damage.
How do I create a faulty or damaged goods return?
- Initiate your return request as soon as possible after receiving your order.
- You will need to attach images of your faulty or damaged product so we can assess the return.
- We'll offer you a replacement product or refund. Once your item is deemed faulty or damaged, we'll cover the cost of your item being returned to us and also send any replacement product free of charge.
- Print out the label and take your item to any Australia Post outlet to send it back to us.
- Exchanges and refunds will be processed within 5 days of receipt by our studio.
Are any items excluded from returns?
Items on sale are final sale and cannot be returned or exchanged unless faulty, damaged, or as required by Australian Consumer Law. Sale items include products purchased during sales events including, but not limited to, Boxing Day, Black Friday, Spend and Save promotions, in-person samples or seconds sales, flash online sales, and any other online sales. Items that are not in their original, saleable condition, for example worn, washed or used, are also not eligible for change of mind return.
What if the colour looks different to what I expected?
We aim to show the colour of our products accurately online, however there can sometimes be slight variances in colour. If your order doesn't match what you were expecting, you can return your full priced item using our change of mind process above. This doesn't apply to sale items, which can't be returned or exchanged unless faulty or damaged.
How long do refunds and exchanges take to process?
Exchanges and refunds are processed within 5 days of receipt by our studio.
Nothing in this policy limits or excludes your rights under Australian Consumer Law. If a product is faulty, not as described, or not fit for purpose, you are entitled to a replacement or refund regardless of the above conditions.
Sustainability
Is Zuefolk an environmentally responsible brand?
Yes. All products are printed using independently certified inks, produced at a single production facility to minimise the environmental footprint of manufacturing across multiple sites, and made to order to avoid excess stock and waste.
Ordering and Payment
What currency are prices shown in?
All prices are listed in Australian Dollars (AUD).
What payment methods do you accept?
Zuefolk accepts Shop Pay, credit and debit cards (Visa, Mastercard, American Express, UnionPay), digital wallets (Apple Pay, Google Pay), PayPal, and Afterpay.
What happens if an item is out of stock?
As a made-to-order brand, most Zuefolk products remain available to purchase even when shown as out of stock for immediate dispatch, since each piece is handcrafted after you order. Estimated handcraft and delivery timeframes are listed on the product page.